Privacy Policy

Kendall's Point Lodge ("we," "us," or "the hosts") respects your privacy. This policy explains what information we collect when you visit our website, make an inquiry, or book a stay, and how we use and protect it. INFORMATION WE COLLECT We collect only what we need to respond to you and manage your stay: • Contact details you provide: your name, email address, phone number, and mailing address. • Booking details: your requested dates, the unit you are interested in, the number and ages of guests, pets, boat or trailer details, and any notes you send us. • Communications: the messages and inquiries you send through our website, email, or phone. • Payment information: handled directly by our secure third-party payment processor. We do not see or store your full card number. • Basic website data: standard, non-identifying information such as pages visited, which helps us keep the site working well. HOW WE USE YOUR INFORMATION We use your information to respond to inquiries, prepare and confirm reservations, send arrival and check-in details, process payments and refunds, keep records required for our business, and communicate with you about your stay. With your consent, we may occasionally send you news about availability or the lodge. You can opt out at any time. HOW WE SHARE YOUR INFORMATION We do not sell or rent your personal information. We share it only with trusted service providers who help us operate, such as our payment processor and website host, and only as needed to deliver our services. We may also disclose information if required by law. DATA RETENTION AND SECURITY We keep your information only as long as needed to manage your stay and meet our legal and accounting obligations, then we delete or anonymize it. We take reasonable measures to protect your information, though no method of transmission over the internet is fully secure. YOUR RIGHTS You may ask us to access, correct, or delete the personal information we hold about you. To make a request, or if you have any questions about your privacy, please contact the hosts directly. This policy is offered in keeping with Canada's federal privacy legislation (PIPEDA). CHANGES TO THIS POLICY We may update this policy from time to time. The effective date above reflects the most recent version.